Specialist, Card and e-Payment - 02 posts.

Posted: 05/10/2022 , Closing Date: 18/10/2022

Job Description

The main purpose of the “Specialist, Card and e-Payment” position is mainly responsible for managing services quality at Smart Banking. He/she is also responsible for answering to branch/customer on product procedure related matter on smart banking.

Location

Location: Head Office-Phnom Penh

Duties and Responsibilities

• Serving customer inquiry and support for transaction initiate at Smart Banking,
• Provide immediate solution in response to customer inquiry, escalate matter to relevant department for solution.
• Performance monitoring for Smart Banking and recommend for improvement.
• Collect customer feedback and recommend for feature enhancement.
• Working with branch to make sure the customer information has been updated accurately.
• Be a member to Smart Banking related implementation.
• Daily/Weekly/Monthly performance report to management.
• Perform other task as assigned by management.

Skills Specifications

• Bachelor degree in sales, marketing, banking & finance.
• At least 1-year experience in Card & e-Payment customer services and operation at banks and/or MFIs.
• Good at accounting, reporting and solving complaint skills
• Good time management skills and ability to multi-task.
• Be able to communicate in English language and good presentation/training skill.
• Influencing and negotiation skills is a plus.
• Be able working on rotation shift
• Computer skills, Microsoft Offices, Excel and email.
• Good integrity, positive attitude, helpful, high commitment, competence and motivation.
• Able to work independently, organized, creative and attentive to details.

How to Apply