Senior Unit Manager, Digital Product Management (1Posts.)

Posted: 19/04/2024 , Closing Date: 09/05/2024

Job Description

Senior Unit Manager, Digital Product Management position is mainly responsible for managing procedure, digital product profitability and growth covering mobile banking, internet banking both consumer and corporate module.

Location

Location:

Head Office - Phnom Penh

Duties and Responsibilities

• Manage procedure, digital product profitability and growth covering mobile banking, internet banking both consumer and corporate module.
  
• Manage services standard, customer feedback/experience and issues relating to these channels and prepare user requirements with the best market practice and excellent customer experience.
• Understand the market situation and availability of new technology, conduct market analysis and propose enhancement projects.
• Develop value proposition for various customer segments and share to digital project team for enhancement and development. When required, manage mobile banking & internet banking enhancement projects.
• Conduct data analytic to improve overall digital banking business, including acquisition, transaction, event trigger offering, etc.
• Manage and co-ordinate on relevant report requirement for regulators, management, branches and relevant business team.
• All digital productivities properly documented/updated/maintained.
• Develop the necessary material and provide training/refreshment to branches and other related departments existing/new digital products/services.
• Performance relevant tasks as assigned by line management.

Skills Specifications

• Bachelor degree in finance and banking, e-commerce, business or digital economy.
  
• At least 3-year experience in mobile and internet banking performance management at banks and/or MFIs.
• Be able to communicate in English language and good presentation/training skill.
• Influencing and negotiation skills is a plus.
• Be available to travel to rural areas when required.
• Good proficiency in MS. Office including MS. Excel and MS. PowerPoint.
• Good integrity, positive attitude, helpful, high commitment, competence and motivation.
• Able to work independently, organized, creative and attentive to details.

How to Apply