Unit Manager, Clearing & Settlement - 01 post.

Job Description

The main purpose of the position is leading, managing and monitoring daily reconcile clearing and settlement. The person in charge is expected to ensure accurate digital payment and also support to dispute and fraud resolution process. He/she is responsible for answering to branch/customer on product procedure related matter, and implementation new Digital Banking product and services.

Location

Location: Head Office, Phnom Penh

Duties and Responsibilities

• Manage payment reconciliation, clearing and settlement Digital Banking product and services
• Proactively oversee potential issues and challenges of processes with related departments and implementation resolution and enhancement
• Design end-to-end solutions addressing people, process and technology systems to meet the identified business process needed
• Develop training on new services and processes related to process, guidelines
• Participates investigation of fraud, reconciliation, dispute case and provide recommendation
• Ensure implementation quality as per guideline and SLA
• Ensure and be able to back up and rotate for Clearing/Settlement/Dispute/Fraud units
• Be responsible for reviewing and verify payment of scheme such as Visa Invoice, Airport lounge.. to ensure of accuracy of Digital Banking product and services
• Prepare regularly reports daily, weekly, monthly, yearly for all Digital Banking product and services related to Managements and partners
• Support and propose continuous process/system improvement initiatives such as root cause analysis, error prevention solutions
• Support to upload Consumer ID for billers where relevant
• Managing and coaching the responsible team towards better individual and team performance
• Work closely with business partners to ensure efficient Digital Banking Product and Services operations
• Implement projects including project planning, UAT execution, procedure, and guideline
• Own the responsible for all compliance related to scheme card rule, and regulatory procedure
• Other tasks assigned by Deputy/ VP & Head of department

Skills Specifications

• Bachelor degree in Finance and Banking or Accounting or related fields
• 2 years' experience in Digital Banking product and services on clearing, settlement and dispute resolution
• Experience in supervising a team with sound problem-solving skills
• Good at accounting, reporting and solving complaint skills
• Good time management skills and ability to multi-task
• Be able to communicate in English language and good presentation/training skill
• Experience with local and international payments process

How to Apply